24/7 Global Response Centre
Our Global Response Centre operates 24/7 365 days a year providing support, advice and response anytime, wherever you are in the world.
In the case of an incident our experienced emergency responders will rapidly assist managing and supporting your travellers following your agreed incident response protocols.
We can link to other providers such as an insurance or healthcare company or offer full support incident management, so you only have a single point of contact.
What our customers say
“If it were not for the invaluable support of the Securewest Global Response Centre operators, we would not have been able to make the decision to evacuate the event I was attending, thereby reducing the risk of harm to me and others.”
Business Development Manager – during September 2019 severe flooding in Spain
We provide:
- 24/7 Emergency Support and Response – Anytime, Anywhere
- Triage of Incident: Rapid Assessment for Effective Response
- Trained Emergency Responders in Crisis Management
- Access to a Global Footprint (180+ Regions)
- Multi-Lingual Support During Crises
- Incident Management Support from Start to Finish
- Access to Supporting Documentation for Informed Decisions
- Incident Verification Response (IVR): Ensuring Accuracy and Efficiency
- Call recording (VOIP): Transparent Communication for Accountability
Global Response Centre 24/7 Hotline Timeline
1. Call Initiated
Your call is directed to our Global Response Centre, ensuring immediate attention.
2. Multi-Lingual Support
Our multi-lingual team ensures clear, effective communication in any region.
3. Incident Triage & Assessment
Our responders quickly assess the incident, prioritising based on severity and need.
4. Incident Management & Real-Time Support
We manage the entire incident, providing real-time updates and support.
5. Resolution & Ongoing Support
After resolution, we provide follow-up support and continue monitoring for any emerging risks.
Get in touch
Find out how we can safeguard your people, assets and reputation from harm.